I called my sales representative during our insulation job, very concerned. One of the crew accidentally cracked the living room ceiling. Altough they assured me the company would take care of it, we had problems with other contractors before. The owner called and also assured me he would repair, paint and make sure we were satified. He suggested withholding a portion of the job cost until we were happy. As he said, Eddie the painter came over promptly completed the repair and painting. It looks better than before.
What I said was, it's a pleasure to work with professionals who deliver what was promised. When I had a concern, they took care or it without question. The work turned out great.
H.S. Toms River